Refund Policy

Last updated: May 2026

At Zarado, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

• You have 7 days from the date of delivery to request a return.
• Items must be unused, in their original condition, and in the original packaging.
• Certain items such as perishables, intimate products, and customized items are non-returnable.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days to your original payment method.
• Shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us through our Contact page.

How to Initiate a Return

1. Contact us via our Contact page with your order number and reason for return.
2. We will provide you with return instructions.
3. Ship the item back to us using a trackable shipping method.

Contact Us

If you have any questions about our Refund Policy, please contact us.